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7 reasons to choose local IT support

Your tech issues sorted, with 24/7 IT support for businesses across the County and beyond. 

Have you ever phoned a tech support number only to sit on hold for hours, be asked to log an IT support ticket and then wait for a response, or to spend ages typing in “3, if this call is regarding your internet access?”

You won’t need to deal with any of those situations with help from our instant, stress-free technology support services.  David Allen IT Solutions offers businesses in Cumbria both reactive and proactive maintenance for a wide variety of IT services.

Here’s why our localised IT support services stand out against the rest:

We pride ourselves on our stress-free tech support.

We understand how frustrating it can be when technology doesn’t work – we’ve been there, many, many times!  That’s why we pride ourselves on our ability to remain calm, level-headed and efficient, helping resolve your problem quickly and easily.

We’ll take care of the problem, instantly and remotely.

It’s not fun when you’re already stressed, behind in your work, and fed up with trying to fix a tech problem… and then are stuck on the phone trying to follow instructions from a call centre.

We’ve found that, for the majority of our calls, the best way to resolve a tech issue is by simply remoting in to sort it out virtually.

One of our support engineers will simply log into your computer remotely and fix the problem while you make yourself a cup of tea (the answer to everything, right?).

You can call us anytime.

Although we’re a locally-owned and operated company, we still offer out-of-hours emergency support, 24/7/365.

24-7-protection

We’ll deal with anything… even if the issue is with a third party.

If there is a fault with your printer, phones, business broadband or any other IT related service, you don’t need to deal with that company’s call centre, either.

Just let us know – we will be your organisation’s point of call for any technology resolution that needs to be dealt with.

We can easily stop by to fix hardware issues.

If your issue concerns hardware – anything from computer monitors to printers to wires – we can send an engineer instantly to help resolve the problem from one of our Cumbrian offices.

And since we’re based locally, we’ll show up ASAP in a fully equipped IT van!

We understand your business environment.  

By utilising our local tech support team, based in Carlisle, you’ll reach someone who has likely already seen your business premises.  This often makes IT support a lot quicker and easier for everyone involved – whether we can fix the issue remotely, or simply pop over to your place of work.

We understand the geographical challenges (i.e. weather) you may be facing, and we work with other local companies, giving us an advantage of understanding local and regional challenges.  We might even be able to suggest solutions to problems before they occur.

We’ll make your business work better, for you.

 

You don’t need to wait for an emergency, or until you’re at your wit’s end, to benefit from our IT support services.  We can advise on how to improve your day-to-day IT operations, suggest updates or warn you of potential security risks.

We’ll also monitor your internet connection and network infrastructure constantly, preventing down time, and we’ll ensure your data is backed up securely.

Whether you’re in the midst of an IT disaster, or want to improve your organisation’s IT infrastructure, contact our IT Solutions team!
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Posted: September 16th, 2016