When managing either a whole business or individuals, situations will always arise where you have to communicate key information such as a new policy or process. Perhaps you will have to understand issues that are impacting on the delivery of results or poor performance and share this feedback with your workforce or present a report or business case to secure additional resources. Whatever the situation, good communication skills can help you to keep your business and your employees on track.
We have put together some key pointers below to help you communicate effectively:
When communicating something new, it is easy for things to be misinterpreted or taken out of context. Avoid misunderstandings by making sure that when you are sharing information, you state what is required, check your audience understands what you are saying, and listen to any questions that are raised.
Keep it simple
Wherever possible use a simple, easy-to-understand, jargon-free language so as to minimise any instance in which you could confuse those you are speaking to. Say only what you mean and if you are not sure that your intended message was received by the listener, reconfirm.
When faced with problems, many people give so much focus to solutions that they fail to listen and fully understand what the issue is. Asking questions to clarify any issues is a simple, but highly effective way of overcoming this.
Be positive and constructive
No one likes to start a conversation in a negative way. Do your best to communicate messages positively and constructively. For example, if you are in a performance review, address any weaknesses as new opportunities to learn and grow for self-improvement. In a team meeting, lead with a structured discussion, but allow flexibility within the conversation.
Communicate in order to make better decisions
You are only human and unfortunately the likelihood is, that with all good intention, you are not going to get every decision right. You can however communicate options clearly and share the pros and cons of options with your colleagues in order to help you, your team, and the business to make more effective decisions.
The teams that you manage like to feel involved, and communicating with them is one of the easiest and most cost-effective things you can do. Let your team members know what is going on, what the objectives of the business are and listen to their feedback. Collaboration not only tends to yield better results but it also creates an environment of inclusion and productivity.
As a firm we love working with our clients to help them better their businesses by enabling them to think and communicate in a positive way.
If you want to take advantage of our expertise, contact our Business Development Specialists today on 01228 711888 or email email@example.com.
Posted: July 16th, 2015