Latest debt recovery news
All too often businesses provide credit to customers without having terms and conditions in place to protect both them and the customer. There is no …
Posted: October 18th, 2017
Creditors need to be aware and prepare themselves for the new Pre-Action Protocol for debt claims, effective from 1 October 2017. The aim of the …
Posted: August 18th, 2017
Knowing who you should and shouldn’t provide credit facilities to should be a simple task; however we regularly come across Credit Controllers who hold insufficient …
Posted: November 10th, 2016
The Ministry Of Justice has been consulting on the possibility of lifting the cap on court fees for the recovery of money from £10,000 to …
Posted: February 16th, 2016
Don’t get caught out by regulation and legislation changes
Posted: October 1st, 2015
When offering any form of finance, lease, or loan with a limited company it is important that you ensure you incorporate a Directors Guarantee into the terms and conditions of your transaction.
Posted: July 7th, 2015
Having unpaid invoices is all too common when it comes to business-to-business dealings. Whilst unpaid invoices are something that every business can manage, they are often extremely difficult to eradicate completely. The result of this is that many business owners experience credit control issues that require court action in order to recover their money.
Posted: March 11th, 2015
On Wednesday 3 December I attended the final Know Your Neighbours networking meeting of the year. The meeting was held at The Hallmark Hotel with an opportunity for the attendees to chat and mingle with one another enjoying refreshments kindly provided by the hotel before settling down for the guest speaker.
Posted: December 5th, 2014
On Friday 21 November Dianne and I attended the Partners of The Crown Christmas Party Night at the Crown Hotel in Wetheral.
Posted: November 24th, 2014
In these modern times businesses tend to chase accounts by sending emails, texts or letters, however the good old telephone really is the best way to make contact with someone.
How you speak and the tone of your voice are very important. You need to be organised and prepared to deal with difficult questions and situations. You must have confidence, assertiveness, persistence, and actually listen to your customer, while at the same time retaining a firm but fair approach to collection. You are able to alter your tone by judging your customer’s mood or the type of person they are.
Posted: October 28th, 2014