Costs and timescales

If the debtor is an individual, we offer a fixed fee letter of claim for £25 plus VAT.  If the debtor is an individual or a sole trader, you will only be able to recover the costs of pursuing the debt if your terms and conditions explicitly say so.  Even if you don’t have such terms and conditions, our letter of claim to an individual or sole trader is fixed at £25.

If the debtor is a business or a sole trader, our charges are based on the level of debt we are pursuing. If you are a business pursuing another business for payment of a debt, under the Late Payment of Commercial Debts (Interest) Act 1998, you are able to recover interest, late payment compensation and reasonable costs for recovering the debt.  This covers our charges and means that you are not out of pocket by instructing us.

If the debtor is a business, they have 14 days to reply.  If they are an individual, they have 30 days to reply.  If no reply is made within this time, we will make contact with you to discuss your options.  At this stage, we can go on to issue Court proceedings on your behalf. If issuing Court proceedings is the most appropriate option, we will do this online wherever possible and advise you about timescales on a case by case basis.