During the Coronavirus pandemic Hyde Harrington’s ageing PBX telephone system was restricting their business as they were only able to forward calls to a single mobile number, causing numerous problems for home workers.
In today’s digital-first world, businesses need to be more agile than ever before. They have to be able to respond to customers quickly by ensuring employees are equipped to handle a constant flow of queries across a variety of channels.
The traditional on-premise PBX telephone system has served companies well for a long time, however, technologies have changed, as has where businesses operate from. Technology has advanced with the demand for video conferencing, connecting mobile workers and integrating cloud-based applications such as Office now essential for organisations.
David Allen IT Solutions installed the hosted Voice Over Internet Protocol (VOIP) telephony solution for Hyde Harrington, enabling them to quickly implement many of the benefits that a hosted system brings.
Rather than relying on dated on-site private branch exchanges (PBX) phone systems, companies can instead use their internet connection to make and receive voice calls. Hosted telephony is a form of VOIP communication which is cost-effective, scalable and highly flexible.
It also accommodates flexible working as calls can be routed easily from one location to another and employees can be contacted on the same number whether they’re in the office, working from home, or travelling in the car.
David Allen IT Solutions Director David Arnold said: “We were able to quickly identify where their old telephone system wasn’t meeting the business’s needs and put together a solution that addressed all their concerns whilst significantly reducing their ongoing costs.”
Jane Andrews, Hyde Harrington Accounts Manager said: “We were frustrated with our old telephone system as it couldn’t do what we needed it to do. We did not realise how much we were missing out on by not having a hosted phone system. The benefits to the business are endless and the installation was seamless.”
Hyde Harrington have quickly seen the advantages of hosted telephony, for example telephone calls now overflow between the Kendal and Carlisle extensions.
The move to hosted telephony doesn’t need to be complex; David Allen IT Solutions manage the key stages of migration, which include: defining requirements, defining any improvements, reviewing connectivity, making sure there is a disaster recovery plan in place, number porting and any training requirements needed. With most hosted systems this process is very quick as it can be rolled out in matter of a few working days.
Hosted telephony has quickly become the gold standard for companies looking to move with the times, save money and become more competitive and flexible. If your business is looking to modernise its telephony contact us to find out more.