I joined David Allen through a Level 3 apprenticeship with Carlisle College in 2016. I knew David Allen was a good firm to work for and I decided that joining through an apprenticeship was a great way to start my career.
Since joining I have developed my knowledge in IT solutions and products which has also allowed me to offer consultancy with clients from time to time. I have also built on my customer service skills which has allowed me to communicate with clients well and resolve their problems quickly and efficiently.
I believe I bring a personal and confident touch to any scenario when I am speaking with a client, whether it be a support call or project work I always like to deal with queries personally and make sure there are no mistakes made. t is very rewarding when an issue has been resolved or something new has been implemented. Seeing a client back up and running is a great feeling!
I often get good feedback from clients and comments on how helpful and understanding I’ve been.