Connor Roberts

As an IT Technician at David Allen IT Solutions, my role is focused on supporting clients through our IT support desk.  Every day is different, and I help clients with a wide range of questions, queries and technical issues, making sure they receive clear, helpful support when they need it.

I completed my apprenticeship in early 2026, which was a proud milestone for me and gave me a strong foundation to continue developing my career in IT.  I enjoy my role because I am constantly learning.  Technology is always changing, and I like being able to build my knowledge while helping clients resolve the problems they are facing.

One of the most rewarding parts of my job is the satisfaction of fixing an issue and knowing I have made someone’s day a little easier.  Whether it is a small query or a more detailed technical problem, I take pride in being patient, approachable and focused on finding the right solution.

I am fortunate to work as part of a great team who are supportive, encouraging and always willing to help one another.  There is a strong team spirit at David Allen IT Solutions, and that makes it a fantastic place to learn, grow and develop.

A random fact about me is that, unlike many of my colleagues who use headsets on the phone, I prefer to use a handset.  There is something satisfying about helping a client, resolving their query and putting the phone down knowing the issue has been sorted.