Freddie Sims

My journey into IT began at Carlisle College, where I completed a Level 3 Computing BTEC. During my work experience, I had the opportunity to speak with David Arnold, Director of David Allen IT Solutions about publishing a website I had created.  Following that conversation, I was encouraged to apply for an apprenticeship with the company, a decision that has led me to where I am today, and I could not be happier.

Day to day in my role as an IT Technician at David Allen IT Solutions, I manage user account setups and assist client support.  I have strong skills in computer hardware from identifying components, to carrying out replacements and am continually developing my knowledge of Microsoft 365’s Admin Centre.  What I enjoy most about my role is the satisfaction of helping people, whether that is resolving technical issues or simply making their day a little easier with support over the phone.  The team is welcoming, collaborative, and dedicated to finding solutions together, which makes every challenge feel achievable.  I am increasingly involved in more complex projects that allow me to expand my technical expertise and strengthen my practical knowledge every day.

Ultimately, my goal is to keep learning, to keep growing, and to make as many people happy as I can, through both technology and genuine human connection.