Michael Ferguson

In 2021, I completed my Level 3 Infrastructure Technician apprenticeship through Carlisle College.  From there, I was able to get involved in a range of projects across the wider business, which helped me broaden my experience and understanding.

In 2022, David asked me to step into the role of Service Desk Manager, a position I have thoroughly enjoyed ever since.  Watching the team grow has been incredibly rewarding.  David Allen IT also invested in my development by providing specialist Service Desk Management training through the Service Desk Institute, which gave me the tools and confidence to manage the team effectively.

In 2025, I completed two NLP training courses with Florence Madden: NLP Personal Effectiveness at Work and the NLP Coaching Diploma.  Both have greatly improved my understanding of how people work and how to bring out the best in the team.

As the team has expanded, so has my role.  I now review many of the items reported through our ISO Issue Report log, ensuring our processes stay up to date and helping us get to the root cause when something doesn’t go quite right.

We have a fantastic team at DAIT, and I am incredibly proud to be part of it. It has been brilliant to watch the team support one another and continue to grow.