News

David Allen IT Solutions have been providing outstanding support and services to South West Scotland and the Borders for over 10 years.  With an office on Newall Terrace in the heart of Dumfries, we are your ‘local IT department’.  Our award-winning team has recently expanded, and we now have the largest qualified team of technicians of any local IT service provider in the area.

When you have an IT issue, we understand that time is of the essence.  Time is money when it comes to running a business and a computer, server or network issue could seriously disrupt your working day or even week.  That’s why when you make a call or email our helpdesk it is answered immediately by a technician, not an administrator.  Support and troubleshooting begins immediately, we don’t ask you to log a ticket, and we don’t put you into a queue.  All our helpdesk calls are answered within eight seconds, with outstanding customer service at the forefront of everything we do.

We provide on-site support immediately as and when necessary, be it to collect hardware for repairs or to install new equipment into your premises.  Our support comes with guaranteed service level agreements, and we will keep you informed and up to date every step of the way.

Norman Fraser, Operations Director at Border Motor Group, Dumfries said, ‘David Allen IT Solutions team are on hand to support and maintain our IT infrastructure and ensure system reliability.  With 24/7 remote system monitoring they are able to diagnose and repair hardware faults and system errors before we even know an error has occurred!

As well as our software, David Allen IT Solutions support our network infrastructure, business telephony and hardware support.  This support helps our users to access Management Systems and dealer portals for updates or news from manufacturers, as well as other key systems, including email.’

We are currently offering a free review of your IT infrastructure as we would like to help you and your business.  We are here to help you identify and implement the solutions that are right for you.

We have built a fantastic reputation for providing expertise in many areas of IT, from migrating to Microsoft 365 to deploying business voice systems.

Does your business require local, responsive, and reliable IT support?  Contact us on 01387 214474 to discuss your requirements.